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Privacy Policy


reTrusted Ltd. (we) is committed to protecting & respecting your privacy. This privacy policy (together with our terms & conditions) describes how we deal with personal information we collect from you, the individual purchasing and using our services through the site on behalf of your company, firm or organisation or an individual user of the service (incl. reviewers).

For the purpose of the Data Protection Act 1998 (the Act), the data controller is reTrusted Ltd, of 19 Heathmans Road, London SW6 4TJ. We are currently registering with the Information Commissioner's Office. Contact us for the registration number.

1. Information we collect from you (company, merchant, reviewer)


We may collect and process the following data about you:


    information that you provide by filling in forms and reviews on our site reTrusted.com (our site) including any variant domain or subdomain thereof. This includes information you provided at the time of registering to use our site, subscribing to and purchasing our services, posting or uploading material on or to our site (including any images of you) or requesting further services or information from us through the "contact" section of the site. For the purpose of shopper reviews this explicitly includes personal opinions about your shopping experience. We may also ask you for information if you report a problem with our site;

    if you contact us for any reason, we may keep a record of that communication;

    we may also ask you to complete reviews and surveys that we use for research purposes, although you do not have to respond to them;

    details of transactions made through our site and of the fulfilment of your orders;

    details of your visits to our site incl., but not limited to, traffic & location data, weblogs and other communication data and the resources that you accessed;

    we may collect standard log information about your computer, including your IP address, OS and browser type for system administration and anonymous aggregate statistical information to selected advertisers who from time to time may advertise relevant and complementary products on our site. This is statistical data about our users' browsing patterns, and does not identify any individual. This data will be deleted according to the legal requirements.

    we may collect the pages you visit on our site before you opt to join. This data is held indefinitely in an aggregated and anonymised form.

    any information necessary for purposes incidental to those listed above

2. Where we store your details and data


    The information that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA). It may also be processed or read by staff operating outside the EEA who work for us or for one of our partner suppliers. Such staff maybe engaged in the fulfilment of your order, the processing of your payment details and the provision of our services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    Our website may be hosted by a third party provider who may be situated outside the EEA and who may process personal information on our behalf.

    Our current provider is Amazon Web Services. Amazon Web Services is a member of the US Safe Harbor Scheme, which requires it to process your personal information securely and in accordance with UK and EU data protection laws. More information about the Safe Harbor Scheme can be found at www.export.gov/safeharbor.

    Payment transaction information may be stored on our servers and is passed to a payment processing company to process on our behalf.


3. Security Info


    Where we have you have chosen (or where given) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


4. How we use your data & information


    We use information held about you in the following ways:

      to ensure that content from our site is presented in the most effective manner for you and for your equipment;

      to provide you with information, products or services that you requested from us or which we feel may interest you, where you have consented to be contacted for such purposes;

      to carry out our obligations arising from any contracts entered into between your organisation and us;

      to allow you to participate in interactive features of our service, when you choose to do so;

      and to notify you about changes to our services or our terms and conditions.


    We may also use your data to provide you with information about goods and services which may be of interest to you or your company / organisation and we may contact you about these by post or telephone.

    If you are an existing customer, we will only contact you by electronic means (e-mail or SMS or any other form of electronic message) with information about goods and services similar to those which were the subject of a previous sale to you or your organisation (unless you consent to receiving other material by electronic means from time to time). If you are new to reTrusted, we will contact you by electronic means only if necessary to fulfill our services. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please unsubscribe, or tick the relevant box situated on the form on which we collect your data or, if you have an account with us, by selecting the relevant preferences in your personal settings.


5. Sharing your information with others


    We may disclose your personal information to third parties:

      in the event that we sell or buy any business or assets, in which case we may, if it is relevant, disclose your personal data to the prospective seller or buyer of such business or assets;

      if reTrusted Ltd. (or substantially all of its assets) is acquired by a third party, in which case personal data held by the Company about its customers will be one of the transferred assets;

      if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms & conditions and other agreements;

      or to protect the rights, property, or safety of reTrusted Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.


    In particular, we will pass your details to appropriate payment processing providers for the purpose of administering payments for transactions conducted via our site. Our current payment processor provider is PayPal and Braintree. We may choose to change our payment provider at any time.

    In particular, we can publish any merchant ratings and product reviews to the public revealing, however, only your first name. This constitutes an important basis of our services and anybody submitting ratings and reviews must be aware of this.


6. Links to other non-reTrusted sites

Our site may, from time to time, contain links to & from the websites of our group companies, advertisers and affiliates. If you click on a link to any of these websites, please be aware that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please read these policies before you submit any personal data to these websites.



7. Accessing your data & information


    The Act gives you the right to access information held about you. You can find out if we hold any personal information about you by making a "subject access request" under the Data Protection Act 1998. If we do hold information about you we will:

    - give you a description of it
    - tell you why we are holding it
    - tell you who it could be disclosed to
    - and let you have a copy (electronic)

    Any access request should be made in writing to the address below and may be subject to a fee of 10 GBP or 17 USD to meet our costs in providing you with details of the information we hold about you.

    If you believe that any information we hold about you is incorrect or incomplete, please contact us at the below address. We will promptly correct any information found to be incorrect.


8. Possible Changes to our Privacy Policy

We regularly review our privacy policy. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. This privacy policy was last updated on December 18, 2013.



9. How to contact us


    Questions and requests regarding this privacy policy should be made either via our contact page (operated by desk.com) or by snail mail addressed to reTrusted Ltd., 19 Heathman's Road, co. Haggards, London SW6 4TJ, United Kingdom.

    If you are unhappy with the way we have handled your personal information and we cannot resolve the matter with you directly, you may complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.



Cookie Policy



To make full use of our services on this web site, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. The cookies we set do not store sensitive information such as your name, address or payment details: they simply hold an anonymous 'key' that, once you're signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from this web site, you can use your browser to do this.

3rd Party cookies


When you visit reTrusted.com you may notice some cookies that aren't related to reTrusted Ltd. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

How to manage your cookies


If cookies aren't enabled on your computer, it will mean that your user experience on our website will be limited; you may not be able to use your reTrusted account or leave a review.

All recent versions of popular browsers give users a level of control over cookies. Users can set their browsers to accept or reject all, or certain, cookies. Users can also set their browser to prompt them each time a cookie is offered. The instructions for changing your cookie settings are different for each type and version of browser.

Instructions on how to disable or change the settings of your cookies:

If you are not sure of the type and version of web browser you use to access the Internet:

- For PCs: click on 'Help' at the top of your browser window and select the 'About' option
- For Macs: with the browser window open, click on the Apple menu and select the 'About' option

Instructions on how to disable or change the settings of cookies on your type and version of browser are available here: http://www.aboutcookies.org/Default.aspx?page=1